Appointment & Cancellation Policy

Booking Deposit

A non-refundable booking deposit is required to confirm all appointments. Your deposit will be deducted from the total cost of your treatment on the day of your appointment.

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice.

• Appointments cancelled or rescheduled with more than 24 hours' notice can have their deposit transferred to a new appointment.

• Appointments cancelled with less than 24 hours' notice, or missed without notice, will forfeit the booking deposit. The deposit is non-refundable and non-transferable in these circumstances.

• A new booking deposit will be required to secure any future appointment.

This policy is not intended to penalise our clients—it simply protects the time that has been reserved exclusively for you and helps us continue providing a high-quality service to all of our clients.

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we will always do our best to accommodate you. However, if there is insufficient time to complete your treatment safely and to our usual high standard, your appointment may need to be shortened or rescheduled. In these circumstances, the cancellation policy may apply.

Treatment Suitability

Your safety and wellbeing are our priority. We reserve the right to refuse or postpone treatment where it is considered unsuitable due to medical conditions, previous treatments, allergies, or any other factor that may affect the safety or quality of the service.

Agreement

By booking an appointment with Divine Studios London, you confirm that you have read, understood, and agreed to this Appointment & Cancellation Policy.

Thank You

Thank you for your understanding and for supporting a small independent business. Your cooperation allows us to continue offering every client the highest level of care, attention, and service.